Shipping policy

Skinmetric

Last Updated: June 22, 2026

Shipping & Fulfillment Policy

Thank you for choosing Skinmetric. We are dedicated to providing high-quality, clean beauty products. Please review our shipping and fulfillment procedures below to understand how your order is processed and delivered.

1. Custom Processing & Fulfillment

All Skinmetric products are custom manufactured and made to order to guarantee freshness and adhere to the highest standards of clean beauty. Because each item is individually prepared for you, orders undergo a mandatory fulfillment phase before shipment.

• Estimated Fulfillment Time: Standard order processing and production typically require 2 to 7 business days, depending on current production volume and seasonal demand.

• Dispatch Notification: You will receive an automated email confirmation containing tracking information as soon as your order has been dispatched from our manufacturing facility.

2. Shipping Rates & Delivery Timelines

Once your order has been completely fulfilled and handed over to our shipping carriers, delivery timelines take effect.

• Domestic Shipping (United States): Standard shipping to addresses within the United States takes an estimated 2 to 5 business days.

• Total Estimated Delivery Window: Please anticipate a total window of 4 to 12 business days from the date your order is placed to receive your items. We strongly advise using this total estimation when purchasing items for specific dates, holidays, or events.

3. Order Tracking

Every order placed on Skinmetric includes tracking services. Upon dispatch, a tracking link will be transmitted to the email address provided at checkout. Alternatively, you may log into your customer account at any time to monitor the real-time status of your shipment.

4. Limitation of Liability & Shipping Delays

Skinmetric partners with third-party postal carriers to complete deliveries. Consequently, Skinmetric cannot be held legally or financially liable for shipping delays caused by:

• Carrier service disruptions, weather conditions, or sorting facility backlogs.

• Customs processing, regulatory inspections, or international import hold-ups.

• Incomplete, inaccurate, or missing shipping address details provided by the customer at checkout.

• Acts of God, public authorities, or any other events outside of our reasonable control.

If your tracking information indicates a prolonged delay or your package has not arrived within our estimated 12-business-day window, please contact our support team at skinmetric3@gmail.com so we may assist you in locating your parcel.

5. Contact Information

For any legal inquiries, modifications to open orders, or general shipping questions, please reach out to our administration team directly at skinmetric3@gmail.com.