Refund policy

Skinmetric

Last Updated: June 7, 2026

At Skinmetric we take great pride in the quality of every product we sell. Because all of our products are custom manufactured per brand through our private label clean beauty partner, we are unable to accept returns or exchanges on standard orders. This is standard practice in the private label beauty industry and is clearly stated here so you can shop with full confidence and clarity.

What This Means for You

We encourage you to read each product description carefully before purchasing. If you have any questions about a product before buying please contact us at skinmetric3@gmail.com and we will be happy to help you find the right product for your skin concern.

Damaged or Faulty Items

We stand fully behind the quality of our products. If your order arrives damaged, defective, or incorrect we will make it right with a full refund or a free replacement — your choice.

To report a damaged or faulty item you must contact us within 48 hours of delivery at skinmetric3@gmail.com with the following:

Your order number
A clear description of the issue
Photo evidence of the damage or fault

Once we receive and review your request we will respond within 2 business days with your resolution. Approved refunds will be processed within 5 to 10 business days back to your original payment method.

Lost Packages

If your tracking shows your order has been delivered but you have not received it please contact us within 5 days of the delivery date at skinmetric3@gmail.com. We will investigate with our shipping partner and work to resolve the issue as quickly as possible.

Incorrect Address

Skinmetric is not responsible for orders shipped to an incorrect address provided by the customer at checkout. Please double check your shipping address carefully before completing your purchase.

Contact

For any questions about our return and refund policy email us at skinmetric3@gmail.com. We are here to help.